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Frequently Asked Questions (FAQ)

1. General Questions

Q: What is Seoul Skin?
A: Seoul Skin is an online store specializing in authentic Korean skincare products, bringing you the best K-beauty has to offer.

Q: Are your products authentic?
A: Yes! We source our products directly from authorized distributors and brands to ensure authenticity and quality.

Q: Where are you based?
A: We are based in Texas, but we ship to multiple locations worldwide!

2. Orders & Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards, and other secure payment options.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within 24 hours of placing your order. Contact us immediately at shop@seoulskin.com

Q: How do I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. You can track your package on our website or the courier’s tracking page.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we offer international shipping! Shipping costs and times vary depending on the destination.

Q: How long does processing and shipping take?
A: Orders typically take 2-3 days to process and 5-7 days for domestic shipping. International orders vary in time.

Q: Will I have to pay customs fees?
A: Customs fees vary by country and are the responsibility of the customer. Please check your country’s import regulations before ordering.

4. Returns & Refunds

Q: What is your return policy?
A: We don't accept returns. 

Q: How do I request a return?
A: All sales are final. 

Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect product, please contact us within 24 hours with photos of the issue, and we’ll arrange a replacement.

5. Skincare & Product Questions

Q: How do I know which products are right for my skin type?
A: We provide detailed product descriptions and ingredient lists to help you choose. If you need personalized recommendations, feel free to reach out!

Q: Are your products cruelty-free?
A: Many of our brands are cruelty-free! Look for the cruelty-free label on product pages or contact us for details.

Q: How should I store my skincare products?
A: Store products in a cool, dry place away from direct sunlight to maintain their effectiveness.

6. Contact Us

If you have any other questions, feel free to reach out to us at shop@seoulskin.com or @shopseoulskin on all social media platforms.